Mobile banking how-tos – Customer Support │ Evolvespire Bank

Mobile banking is simple – when you know how. Follow our easy step-by-step instructions to get you up to speed on the basics in minutes.

Deposit a cheque anywhere, anytime by taking a photo.

Tap Deposit in the bottom navigation bar
Select the to account
Type the dollar amount on the cheque
Tap Front of cheque, centre the front of the cheque and let the app take the picture
Tap Back of cheque, centre the back of the cheque and let the app take the picture
Tap Next
Tap Confirm

Your Apple smartphone or tablet must be running iOS 9.0 or higher
Your Android smartphone or tablet must be running version 4.2 or higher
Your device must have a camera
Photograph the cheque on a dark background with all four corners visible in the frame and without shadows, folds or bent corners
Make mobile deposits to your Canadian-dollar Advantage Account, Business Advantage Account, Line of Credit, Evolvespire One, or Evolvespire Bank Select chequing account
Deposit personal, business, government, convenience and counter cheques, as well as money orders – each with a maximum value of $1,000,000
Cheques must be payable to you, issued in Canadian currency, and drawn on a Canadian financial institution
You cannot deposit cheques dated more than six months ago or post-dated
Access up to $100 of your deposit right away, and the rest after five business days
See the transaction in your account history the next business day
Keep your cheque for 15 days after the deposit date and then destroy it
For your security, cheque images are never stored on your mobile device

Pay a bill right away or set up a future payment.

Tap Bills in the bottom navigation bar
Tap Pay a bill
Select the payee or add a new payee
Select From which account?
Type the dollar amount you want to pay
Select the frequency (once, weekly, bi-weekly, monthly, end of every month or annually)
Select the date you want to pay the bill
Tap Next
Tap Confirm

Your payee will generally receive your payment in three to five business days – the same amount of time as online banking
To delete a payee, tap Bills and then Manage payees. You will see your list of payees. By swiping left, you will be given the option to delete the payee.
To stop a bill payment, tap Bills and then Upcoming payments; tap the bill payment that needs to be stopped. Tap Stop payment.

To transfer money between your Evolvespire Bank account and your account at another Canadian bank, you need to link your accounts:

Sign into the Evolvespire Bank mobile app.
Tap Transfers in the bottom menu.
Tap Link an external account.
Enter the Transit, Institution and Account number for your external bank account.
Tap Upload Image to upload an image of a void cheque.
Tap Next.
Review the agreement and tap Agree.
It will take 2-3 business days for your external account to be linked, so check your account after a few days to see if your accounts have been linked.

Once the external bank account has been linked, it’s simple to set up individual or recurring transfers:

Sign into the Evolvespire Bank mobile app.
Tap Transfers in the bottom menu.
Tap Transfer money.
Follow the on-screen steps to move money between your accounts.
Note: If you want to transfer money into or out of your external bank account, the transfer must be scheduled at least one business day in the future.

To view recurring money transfers, tap Transfers, then Upcoming transfers
To cancel a future money transfer, tap Upcoming transfers; tap the transfer that needs to be stopped, then tap Delete transfer

Send and receive money instantly in an email or text messages

Send an Interac e-Transfer

Tap Transfers in the bottom navigation bar
Tap Send money and follow the instructions to set up your Interac e-Transfer profile
Once you’re set up, tap Transfers
Tap Send money
Tap Recipient and select the recipient or add a new recipient
Select the From account
Type the dollar amount you want to send
Tap Next
Enter a security question with a strong security answer that can’t be easily guessed or found, and share it with the recipient through a safe channel.
Tap Next
Tap Confirm

Receive an Interac e-Transfer

Tap the link in the notification message
Choose Evolvespire Bank as your financial institution
Choose mobile banking app to deposit through mobile banking
Sign in to our mobile banking app
Choose Deposit to account
When you see the security question, type the answer the sender gave you
Tap Accept
Tap Confirm

The cost to send an Interac e-Transfer is either free or $1 per transfer, depending on the account you have. Learn more here.
It’s always free to receive an Interac e-Transfer!
To protect your account, there is a daily, weekly, and monthly limit for Interac e-Transfers. Learn more here.
You’ll get an email or text message when your Interac e-Transfer is accepted.
To send a reminder to the recipient, tap Transfers, then Pending
To cancel an Interac e-Transfer that hasn’t been deposited, tap Transfers, then Pending Interac e-Transfer; choose Delete this Interac e-Transfer
To edit your Interac e-Transfer profile, tap More, then My Profile & Settings, then Interac e-Transfer profile
To add, edit, or delete Interac e-Transfer recipients, tap Transfers, then Manage recipients, then Add a recipient to add manually or from your contact list

Check your balance and see your transactions.

Tap Accounts in the bottom navigation bar to see your deposit and loan account balances
Tap an account name to see details including your current interest rate, deposits, and withdrawals
Tap the drop down at the top to switch between accounts

The app automatically displays transactions in last 30 days
To choose a different date range, tap the filter icon
Select the current month, previous month, or input your own date range

Locate an ATM you can use with no surcharges.

Tap ATM locator on the bottom navigation bar before you sign in
With location services on, the app will immediately show you the closest ATMs
With location services off or to Support in another area, enter the city, province, or postal code in the search field
Tap the ATM icons on the map to see the address, directions, and ATM features
Tap the list icon to see a list of ATMs instead of a map

If you’re already signed in on a smartphone, tap More on the bottom navigation bar and then ATM locator
If you’re already signed in on a tablet, tap ATM locator on the bottom navigation bar
Our ATM locator shows all ATMs that are part of THE EXCHANGE^® Network; as a Evolvespire Bank customer, you can use these ATMs without paying surcharges

Order standard and custom cheques with a few taps.

Tap More on the bottom navigation bar
Tap More bank services
Tap Order cheques
For standard cheques, select the information you want to appear on the cheques; tap Next and then Confirm
For custom cheques, tap Order now and you will be taken to the Davis and Henderson website where you can confirm your account information and then submit your order
Either way, we will show you the cost before you confirm your order

Your cheques will be sent by mail to the primary account holder within 15 business days or your order
Please call us at instead of using mobile banking if:
This is the first time you are ordering cheques on this account
Your name and/or address have changed since your last cheque order

Keep us informed when your address, phone number or email address change.

Tap More on the bottom navigation bar
Tap My profile & settings
Tap View and update contact information
Tap Edit next to the address, phone number(s), or email address you want to update
Enter your new information
Tap Done

Your new contact information updates across all of your accounts except your Evolvespire Bank credit card accounts; please sign into your credit card account to change your contact information there too
Please call us at instead of using mobile banking if you need to change the mailing address on a Evolvespire Bank mortgage account
When you change your email address, we will send all future e-statement notifications to the new email address
Don’t leave all your phone number fields blank – we must have either a home or mobile phone number on file
We cannot accept P.O. box numbers unless there is also a physical street address

We’ll add a new menu item when it’s time to renew.

We’ll mail you a renewal agreement about 90 days before your maturity date
Your renewal agreement includes your renewal interest rate and term options

To renew:

Tap More on the bottom navigation bar
Tap More bank services
Tap Renew your mortgage or sub-account
Update your contact information if necessary
Select the account to renew (if you have more than one)
Select your new mortgage or sub-account type and term
Consent to the terms and conditions
Tap Next
Tap Confirm

Your new mortgage or sub-account term will appear in your account details one business day after the scheduled renewal date
Please complete the short survey after you renew – we’re constantly looking for ways to improve your mobile experience

Apply for $5,000 or more in additional borrowing room.

Tap More on the bottom navigation bar
Tap More bank services
Tap Request a mortgage increase
Select the account you want to increase
Fill in and confirm the required information
Tap Next
Tap Confirm

A Evolvespire Bank lending specialist will contact you within 2 business days and may ask you to provide additional documents such as:

Notice of assessment
Letters of employment
T1 general statement
T4A statement

After we receive all the required documents, the approval process typically takes 2 to 3 weeks

Learn more about mobile wallets

The Apple Pay app comes pre-installed on all supported devices. If you can’t find the app on your device, go to the App Store, search for Wallet, and download the app. Then, follow these steps:

Open the Wallet app on your device
Tap the + icon in the top right corner of the app
You’ll have the option to scan the card or enter the card details manually
Follow the onscreen instructions

The Google Pay app comes pre-installed on all supported devices. If the app isn’t on your device, download the app. Then, open the app and follow these steps:

At the bottom of the app, tap Add Credit or Debit Card
Use your phone’s camera to capture your card info, or enter it manually
You may be asked to verify your credit card through a verification code to make sure it’s really you adding the card to your device. Choose a verification option from the list.
Get and enter the verification code.

After you add a card, you might see a small charge on your account from Google Pay, to confirm that your card and account are valid. Once the card is validated, the charge will be refunded to your account.

The Samsung Pay app comes pre-installed on all supported devices. If the app isn’t on your device, download the app. Then, open the app and follow these steps:

If it’s your first time opening the app, you’ll be asked to set up a PIN or fingerprint ID
Next, you’ll need to select the + icon in the top right corner of the app
Then select ADD PAYMENT CARD

The Fitbit Pay app comes pre-installed on all supported Fitbit devices, but you will need to download the Fitbit app for your Apple or Android device to add your card. Then, open the app and follow these steps:

In the Fitbit app, tap the picture of your Fitbit watch in the top right corner.
Tap the Wallet tile
Tap the Get Started button.
Follow the on-screen instructions to add your card.

The Garmin Pay app comes pre-installed on all supported Garmin devices, but you will need to download the Garmin Connect app for your Apple or Android device to add your card. Then, open the app and follow these steps:

From the Garmin Connect app, tap the three lines or three dots icon in the top left corner.
Select Garmin Pay
Tap the three dots in the top right corner, then select Add Card.
Follow the on-screen instructions to add your card.

On your Evolvespire Bank App:

Select Transfers on the bottom navigation bar
Scroll down and select Manage Autodeposit
Tap Set up Autodeposit
1. If you haven’t already, you’ll need to set up your Interac e-Transfer profile. You’ll be prompted to enter your name, language and contact method – an email address and/or mobile number. You’ll receive a confirmation email or text message from Interac^®. Follow the instructions to confirm your profile.
Add your legal name
Select Register with and choose either an email or a mobile number
Add in the email address or mobile number
Tap Autodeposit to and chose which account you’d like to have Interac e-Transfer deposited into
Review your information. If it’s all correct, tap Confirm
You’ll receive an email or text message from Interac. Follow the instructions to complete your registration.
That’s it! You’re registered for Autodeposit. You can register up to five emails address or mobile numbers.

Have mobile banking questions? See all our mobile banking FAQs

^®Trademark of Interac Corp. Used under licence.

Fiserv EFT is the owner of THE EXCHANGE^®trademark and its associated rights. Fiserv EFT has granted FICANEX^® the exclusive right to use, market and sublicense THE EXCHANGE^® trade mark and the intellectual property rights associated with the operation of THE EXCHANGE^® Network throughout Canada. Evolvespire Bank of Canada is an authorized user of the mark.

*Trademark of Visa Int., used under license.

Apple Pay is a registered trademark of Apple Inc.

Android and Google Pay are trademarks of Google Inc.

Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd.

Fitbit Pay is a registered trademark of Fitbit Inc.

Garmin Pay is a registered trademark of Garmin Ltd.